Return & Refund Policy

Last Updated: August 13, 2026

At BuyWidManee, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, you may request a return or replacement according to the terms below.

1. Eligibility for Returns

A return or replacement request may be accepted if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product received is significantly different from the product ordered.

  • The product is unused and in its original condition, where applicable.

  • The original packaging, tags, and accessories are retained.

Products that have been used, altered, damaged after delivery, or returned without the original packaging may not be eligible for return.

2. Return Request Period

Return or replacement requests should be raised within 7 days of receiving the order.

Requests submitted after this period may not be accepted.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please report the issue as soon as possible.

For faster processing, you may be required to provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging

  • A description of the issue

  • Video evidence of opening the package, where requested

Our team may review the information provided before approving a return, replacement, or refund.

4. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, customization, or product-specific reasons.

Non-returnable items may include:

  • Used jewellery

  • Products damaged after delivery

  • Customized or personalized products

  • Products without original packaging or tags

  • Products showing signs of wear or alteration

  • Products returned after the applicable return period

5. Refunds

Once a returned product is received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.

6. Replacement

Where applicable, an eligible damaged, defective, or incorrect product may be replaced with the correct product.

Replacement is subject to product availability. If the same product is unavailable, an alternative resolution or refund may be offered.

7. Shipping Charges

Shipping charges may be non-refundable unless the return is due to an error on our part, such as:

  • Wrong product shipped

  • Damaged product received

  • Defective product received

Any applicable return shipping arrangements will be communicated during the return process.

8. Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Refund Delays

If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider.

Processing times can vary depending on the payment method and financial institution.

10. Exchange Policy

Eligible products may be exchanged where exchange is available and the requested product is in stock.

The product must meet the applicable return conditions and should be unused and in its original condition.

11. Fraudulent or Abusive Returns

BuyWidManee reserves the right to refuse returns, replacements, or refunds where there is evidence of misuse, fraudulent activity, repeated abusive returns, intentional damage, or violation of this policy.

12. Changes to This Policy

BuyWidManee may update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated Last Updated date.

13. Final Decision

All return, replacement, and refund requests are subject to verification and approval based on the condition of the product and the circumstances of the request.

BuyWidManee
Timeless jewellery crafted with elegance, love, and beauty.